Privacy Policy
SinCity Cleaners Effective Date: November 6, 2025
SinCity Cleaners ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, or communicate with us via SMS. We are based in Las Vegas, Nevada and comply with applicable federal laws, including the Telephone Consumer Protection Act (TCPA), CTIA messaging principles, and 10DLC A2P requirements. Nevada follows federal privacy standards—we do not collect biometric data and only process personal information as outlined below.
By using our services, you consent to this policy.
1. Information We Collect
Contact Data: Name, address, email, phone number (including mobile for SMS).
Booking Data: Service preferences, property details, schedule.
Payment Data: Processed securely via Stripe (we do not store full card numbers).
SMS Data: Phone number, opt-in records, message history, delivery status.
Website Data: IP, browser, pages visited (via cookies/analytics).
We do not collect sensitive data (e.g., health, religion) unless voluntarily provided for service needs.
2. How We Collect Information
Directly from you (booking forms, emails, in-person).
Automatically (cookies, server logs).
Via SMS opt-in (e.g., web form with checkbox + confirmation text).
From third-party processors (Stripe, scheduling platform).
3. How We Use Your Information
To schedule and perform cleaning services.
To send transactional SMS (confirmations, reminders) with prior consent.
To send marketing SMS only with prior express written consent.
To process payments and issue receipts.
To improve our website and services (analytics).
To comply with legal obligations.
SMS A2P Compliance:
All SMS sent via 10DLC-registered, TCR-approved campaigns.
Transactional SMS: Requires prior consent (e.g., providing number at booking).
Marketing SMS: Requires prior express written consent (e.g., “I agree to receive promotional texts from SinCity Cleaners” with signature or digital checkbox + double opt-in).
Every message includes: sender ID, opt-out (STOP), help (HELP), and brief description.
No SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco).
Frequency capped per CTIA best practices.
4. Sharing Your Information
We do not sell your personal information. We share only with:
Service Providers: SMS platforms (e.g., Twilio), payment processors (Stripe), scheduling tools—bound by data processing agreements.
Legal Authorities: When required by law (e.g., subpoena).
Business Transfers: In case of merger or acquisition.
5. Your Privacy Rights & Choices
SMS Opt-Out: Reply STOP (immediate confirmation; no further marketing texts).
Email Unsubscribe: Click “unsubscribe” in any marketing email.
Access/Delete Data: Email [email protected]. We respond within 30 days.
Cookies: Disable via browser settings.
Do Not Track: We do not respond to DNT signals but honor opt-outs.
Under federal law, you have rights regarding SMS consent revocation. Contact us to exercise any rights.
6. Data Security
We use encryption (SSL/TLS), access controls, and regular audits to protect your data. Payment data is PCI-DSS compliant via Stripe. However, no system is 100% secure.
7. Data Retention
Booking & payment records: 7 years (tax compliance).
SMS opt-in records: Duration of consent + 5 years.
Website analytics: 26 months.
Deleted upon request (unless legally required to retain).
8. Children’s Privacy
Our services are not for children under 13. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy. Material changes will be posted on our website and, if feasible, notified via email or SMS (with opt-out). Continued use = acceptance.
10. Contact Us
SinCity Cleaners Alberto Juarez Email: [email protected] Phone: +1 (725) 215-0312